A Surprise/Good News
Sep. 16th, 2020 01:19 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
lydamorehouse First of all, the furnace does NOT need to be replaced. In fact, the guy who came (more about him in a second) was able to replace the thermostat on the spot and everything was fine. He cleaned and inspected the boiler and told us that it should actually be good for several more years, and then we talked about how things used to be built to last.
Which might make you think THIS part of the story is going to go differently than it does.
I was, as you can imagine, very nervous all day waiting for the repair person to show up. I had my mask in my pocket along with a spare, (one I was willing to give away), thinking that they might just show up and I might have to demand on the spot that they wear a mask. I was dreading this confrontation but totally steeled for it, you know?
Then the call comes. I say, pleasantly, "Thanks for giving us a call ahead of time. It gives us a chance to put on our masks too." THE RELIEF IN HIS VOICE WAS PALPABLE as he said "Oh, that's wonderful! I'll be wearing mine too!"
It had never until that moment occurred to me that there might be people working for a company whose receptionist/scheduler huffily mutters, "if you INSIST," who might actually feel safer IF EVERYONE WORE A MASK. And, that some customers, even the ones who might insist the repair person wears a mask, might not be willing to put on one of their own in their own home.
So, yeah, I think we got great service from J*** at ## Furnace because he was so, so very happy that I was wearing a mask and that I was very attentive to social distancing, etc.
Which might make you think THIS part of the story is going to go differently than it does.
I was, as you can imagine, very nervous all day waiting for the repair person to show up. I had my mask in my pocket along with a spare, (one I was willing to give away), thinking that they might just show up and I might have to demand on the spot that they wear a mask. I was dreading this confrontation but totally steeled for it, you know?
Then the call comes. I say, pleasantly, "Thanks for giving us a call ahead of time. It gives us a chance to put on our masks too." THE RELIEF IN HIS VOICE WAS PALPABLE as he said "Oh, that's wonderful! I'll be wearing mine too!"
It had never until that moment occurred to me that there might be people working for a company whose receptionist/scheduler huffily mutters, "if you INSIST," who might actually feel safer IF EVERYONE WORE A MASK. And, that some customers, even the ones who might insist the repair person wears a mask, might not be willing to put on one of their own in their own home.
So, yeah, I think we got great service from J*** at ## Furnace because he was so, so very happy that I was wearing a mask and that I was very attentive to social distancing, etc.